Prior to returning any merchandise (defective or otherwise), customers must contact White Rose Cartridges to obtain a Return Authorization Number and shipping instructions. All returns must be in the original packaging. Please do not mark, or write address or Return Authorization Number on the outside of the original packaging.
A 20% restocking fee will apply for all non-defective returns. Returns are only accepted within 6 months of the original invoice date. Return Authorization numbers are valid for 30 days from date of issue. All returns are subject to inspection by White Rose Cartridges on the resell condition, and credit will be issued once the product has been received and inspected. All return freight shipping charges will be the responsibility of the customer, unless the error was due to White Rose Cartridges.
All sales made on special order, non-stock items, discontinued items, and OEM Parts are final and are not returnable.
All defective returns must be pre-authorized by White Rose Cartridges and have a Return Authorization Number. All returns without an RMA number will be refused. Please contact your sales and customer service representative to complete a Defective Product Claim Form. White Rose Cartridges will credit or exchange the defective product upon receipt and inspection of the merchandise.